Sales Specialist

Kencove Inc. is a distributor and light manufacture of fencing products, equipment and tools to the farming, ranching, agriculture, vineyard and construction sectors. Our e-commerce, and customer service centers provide easy access to expert advice, guidance, and comprehensive assortment of products including but not limited to woven wire, high tensile wire, fencing and farming products, large and small gas and electric power tools, posts and hardware. With five locations across the US, we serve customers across the US, Canada and internationally delivering dependable advice and products for the homeowner, farm, ranch, vineyard, dealer, distributor, contractor and others. Delivering dependable and post-sale support to our customers since 1981.

We are looking for a Product Specialist who will interact directly with customers, providing detailed information about our products and services. This role involves handling orders, resolving complaints, and maintaining in-depth knowledge of our offerings. As the primary point of contact, you will contribute to overall customer satisfaction and help drive sales growth.

 Tasks, Accountabilities and Key Responsibilities

• Confer with customers via telephone, internet, email, live chat, or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
  
  

• Check to ensure that appropriate changes were made to resolve customers' problems.
  
  
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  
  
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  
  
• Provide recommendations of fencing implementation based on the situation and create quotes for the sale.
  
  
• Trouble shooting of fencing products and issues.
  
  
• Responsible for always maintaining product knowledge.
  
  
• Must have excellent communication skills with Supervisors, Peers, or Subordinates as well as Persons outside the organization.
  
  

• Must be able to make decisions and solve problems.

Qualifications/Requirements

• ​Agricultural background and knowledge preferred
  
  
• ​Computer Skills
  
  
• ​Sales background preferred
  
  
• ​Basic mechanical skills preferred
  
  
• ​Flexible schedule requiring Saturday rotations
  
  

• ​ Full Time Position – Hourly Rate Non-Commission

• Join a family-owned company for over 40 years
  
  
• Work in a fast-paced environment with an industry-leader
  
  
• Be part of a commitment to product quality and customer service
  
  
• Enjoy a casual work environment, excellent benefits, and a competitive salary